Ordering
How Orders Ship
We pack each CAP order with care so your handmade crochet pieces arrive safely. Most in-stock orders are processed within 2 to 4 business days. Once your package ships, you will receive tracking details by email so you can follow delivery progress.
Processing in 2 to 4 business days
Tracking sent when available
Careful packaging for handmade items
Delivery times vary by destination
Shipping & return details
Quick answers for common policy questions before you place an order.
Where do you ship?
We currently ship to locations available at checkout. If your region is not listed, please contact us before ordering.
How long does delivery take?
Delivery timing depends on the carrier and destination. After your order is processed, most shipments arrive within the estimated window shown in your tracking update.
Can I change my order after purchase?
If your order has not shipped yet, we will do our best to help. Reach out through our contact page as soon as possible.
Do you accept returns?
Yes. Return requests should be submitted within 14 days of delivery. Items must be unused, in original condition, and returned with original packaging when possible.
What if my item arrives damaged?
Please contact us within 3 days of delivery with your order number and photos of the damage so we can review and make it right.
Are custom orders refundable?
Because custom and made-to-order crochet pieces are created specifically for you, they are generally non-refundable unless they arrive damaged or there was an error with the order.
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Explore CAP’s crochet collection and shop with confidence knowing our shipping and return process is simple and transparent.