Policies
Shop Policies
Everything you need to know before you order from CAP, from processing times and shipping to returns, handmade variations, and support for custom questions.
At a glance
What to expect
CAP is a family-owned business offering handmade crochet crafts and software design services. Because many of our physical items are handmade, small variations in color, stitch detail, and finish are part of what makes each piece unique.
Order processing
Ready-to-ship items are typically processed within a few business days. Custom or made-to-order crochet pieces may take longer depending on complexity and current order volume.
Product details
We do our best to show accurate colors, sizing, and descriptions. Since handmade goods are created individually, slight differences may occur and are not considered defects.
Policy details
A quick guide to the most common policy questions for shopping with CAP.
Do handmade items look exactly the same every time?
Not always. Handmade crochet items may have slight variations in pattern placement, yarn texture, or finishing details. We treat these as part of the handmade character of each piece.
How long does processing take?
Processing times vary by item type. In-stock items usually ship faster, while made-to-order or custom crochet pieces may require additional production time before shipment.
Can I cancel or change an order?
If your order has not entered production or shipment, we may be able to help. Contact us as soon as possible through our Contact page with your order details.
Do you accept returns?
We review return requests based on item condition, timing, and whether the item was custom-made. For full details, please visit our Shipping & Returns page.
What if my order arrives damaged?
Please contact us promptly with your order number and clear photos of the issue. We will review the situation and work with you on an appropriate resolution.